How can I place an order?

You can place your order directly from our online store. Simply add the desired products to your cart and follow the checkout process.

What payment methods do you accept?

We accept credit cards, debit cards, and other secure payment methods.

How long does shipping take?

Shipping time depends on your location. Orders are typically delivered within 3-5 business days.

How will I know if my order is confirmed?

You will receive an automatic email upon completing your purchase. Once your order is ready to ship, we will send you another email with shipping confirmation.

Do you offer gift wrapping?

All pieces are delivered in their exclusive Vertigx packaging, vacuum-sealed and with biodegradable materials.

Can I return a piece?

Only if it is received damaged or with a defect. Write to us at info@vertigx.com with photos of the product and your order number.

What materials are Vertigx pieces made of?

Our pieces combine 304 and 316L stainless steel, 925 silver, and selected elements which you will find in the product description.
Each design is assembled by hand, so there may be slight variations, which are part of their essence: each piece is unique.
Each creation is born from a hybrid process of design, experimentation, and artisanal assembly.

Where are the pieces manufactured?

The designs are developed in Barcelona, combining collaborations with trusted suppliers and our own manual work in the studio.
Each final piece is hand-assembled, ensuring balance between form, texture, and energy.

Can the pieces have imperfections?

Yes, naturally.
They may show small variations or marks inherent to the manual process.
These are not defects: they are part of the authenticity and human touch behind each creation.

How should I care for my Vertigx piece?

• Avoid contact with perfumes, creams, or chemical products.

• Remove the jewelry before sleeping, showering, or exercising.

• Store each piece separately, preferably in its sealed Vertigx packaging, away from humidity.

• Clean your jewelry periodically with lukewarm water and neutral soap. Afterwards, dry it completely with a soft microfiber cloth.
  
• If your piece is made of 925 silver and loses its shine over time, use a specific silver polishing cloth.
  
  
• Jewelry with natural stones (jade, quartz, fluorite, amethyst, labradorite, and others) should only be cleaned with water, neutral soap, and a soft cloth. Avoid chemical products or specific silver cleaners on the stones.
  
  
• Always handle your pieces with care to preserve their original finish and structure.
  

Do you offer maintenance or repair?

If your piece needs attention or repair, contact us at info@vertigx.com and we will help you find the best solution.

Why are your pieces produced in small quantities?

Because we believe in durability, intention, and conscious production.
Each series is limited and designed as an extension of the Vertigx identity: fewer pieces, more meaning. We create objects that transcend time and norms.